Difficult conversations : how to discuss what matters most
New York : Penguin Books, [2010]
xxxiii, 315 pages : illustrations ; 20 cm.
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
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LC Call No: |
BF637.C45 S78 2010 |
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Edition: |
10th anniversary ed., [2nd ed.]. |
Physical: |
xxxiii, 315 pages : illustrations ; 20 cm. |
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Notes: |
"With a foreword by Roger Fisher"--Cover. |
Notes: |
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. |
Notes: |
Originally published in the U.S.A. by Viking Penguin, 1999. |
Summary: |
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter. |
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| Field | Ind | Subfield | Data |
|---|---|---|---|
| 001 Control No | 35985 | ||
| 005 LastTransaction | 20191125141025.0 | ||
| 008 Data Elements | 101020s2010 nyua 000 0 eng | ||
| 020 ISBN | $a ISBN | 978-0-14-311844-2 | |
| $q | (paperback) | ||
| 020 ISBN | $a ISBN | 978-0-14-311844-2 | |
| $q | (paperback) | ||
| 035 System Ctrl No | $a System control number | (OCoLC)671252867 | |
| 035 System Ctrl No | $a System control number | (OCoLC)671252867 | |
| 040 Cataloging Src | $a Original cataloging agency | OCP | |
| $b Language of cataloging | eng | ||
| $c Transcribing agency | OCP | ||
| $d Modifying agency | JRS | ||
| $d Modifying agency | HMG | ||
| $d Modifying agency | YDXCP | ||
| $d Modifying agency | VP@ | ||
| $d Modifying agency | CDX | ||
| $d Modifying agency | BDX | ||
| $d Modifying agency | TXHLC | ||
| $d Modifying agency | VET | ||
| $d Modifying agency | OCLCF | ||
| $d Modifying agency | CUS | ||
| $d Modifying agency | RCT | ||
| $d Modifying agency | OCLCQ | ||
| $d Modifying agency | VPI | ||
| $d Modifying agency | WEL | ||
| 049 | $a | WELL | |
| 050 LC Call No | 4 | $a Classification number | BF637.C45 |
| $b Item number | S78 2010 | ||
| 100 ME:PersonalName | 1 | $a Personal name | Stone, Douglas, |
| $d Dates associated with a name | 1958- | ||
| 245 Title | 10 | $a Title | Difficult conversations : |
| $b Remainder of title | how to discuss what matters most / | ||
| $c Statement of responsibility | Douglas Stone, Bruce Patton, Sheila Heen. | ||
| 250 Edition | $a Edition statement | 10th anniversary ed., [2nd ed.]. | |
| 264 ProductnNotice | 1 | $a Place of prod/dist/manuf. | New York : |
| $b Name of prod./pub./dist./man. | Penguin Books, | ||
| $c Date of prod/dist/manuf/copyrt | [2010] | ||
| 264 ProductnNotice | 4 | $c Date of prod/dist/manuf/copyrt | ©2010. |
| 300 Physical Desc | $a Extent | xxxiii, 315 pages : | |
| $b Other physical details | illustrations ; | ||
| $c Dimensions | 20 cm. | ||
| 336 ContentType | $a Content type term | text | |
| $b Content type code | txt | ||
| $2 Source | rdacontent. | ||
| 337 MediaType | $a Media type term | unmediated | |
| $b Media type code | n | ||
| $2 Source | rdamedia. | ||
| 338 CarrierType | $a Carrier type term | volume | |
| $b Carrier type code | nc | ||
| $2 Source | rdacarrier. | ||
| 500 General Note | $a General note | "With a foreword by Roger Fisher"--Cover. | |
| 500 General Note | $a General note | "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. | |
| 500 General Note | $a General note | Originally published in the U.S.A. by Viking Penguin, 1999. | |
| 505 ContentsNote | 0 | $a Formatted contents note | Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations. |
| 520 Summary | $a Summary, etc. note | From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter. | |
| 650 Subj:Topic | 0 | $a Topical term | Interpersonal communication. |
| 650 Subj:Topic | 0 | $a Topical term | Interpersonal communication |
| $v Form subdivision | Case studies. | ||
| 655 IT:Genre | 7 | $a Genre/form data or focus term | Case studies. |
| $2 Source of term | lcgft. | ||
| 700 AE:PersName | 1 | $a Personal name | Heen, Sheila. |
| 700 AE:PersName | 1 | $a Personal name | Patton, Bruce. |
| 852 Holdings | $a Location | PS | |
| $h Classification part | PRF 158.2 Sto | ||
| $p Barcode | 18943 | ||
| $9 Cost | 18 |
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