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Difficult conversations

PRF 158.2 Sto

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Difficult conversations : how to discuss what matters most

Stone, Douglas, 1958-

New York : Penguin Books, [2010]

xxxiii, 315 pages : illustrations ; 20 cm.

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

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1 copy available at Paideia School

ISBN:

978-0-14-311844-2 (paperback)

ISBN:

978-0-14-311844-2 (paperback)

LC Call No:

BF637.C45 S78 2010

Author:

Stone, Douglas, 1958-

Title:

Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

Edition:

10th anniversary ed., [2nd ed.].

Physical:

xxxiii, 315 pages : illustrations ; 20 cm.

ContentType:

text txt rdacontent.

MediaType:

unmediated n rdamedia.

CarrierType:

volume nc rdacarrier.

Notes:

"With a foreword by Roger Fisher"--Cover.

Notes:

"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.

Notes:

Originally published in the U.S.A. by Viking Penguin, 1999.

Summary:

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

Subject:

Interpersonal communication.

Subject:

Interpersonal communication--Case studies.

AE:PersName:

Heen, Sheila.

AE:PersName:

Patton, Bruce.

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008 Data Elements     101020s2010 nyua 000 0 eng
020 ISBN   $a ISBN  978-0-14-311844-2
    $q   (paperback)
020 ISBN   $a ISBN  978-0-14-311844-2
    $q   (paperback)
035 System Ctrl No   $a System control number  (OCoLC)671252867
035 System Ctrl No   $a System control number  (OCoLC)671252867
040 Cataloging Src   $a Original cataloging agency  OCP
    $b Language of cataloging  eng
    $c Transcribing agency  OCP
    $d Modifying agency  JRS
    $d Modifying agency  HMG
    $d Modifying agency  YDXCP
    $d Modifying agency  VP@
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049   $a   WELL
050 LC Call No $a Classification number  BF637.C45
    $b Item number  S78 2010
100 ME:PersonalName 1   $a Personal name  Stone, Douglas,
    $d Dates associated with a name  1958-
245 Title 10  $a Title  Difficult conversations :
    $b Remainder of title  how to discuss what matters most /
    $c Statement of responsibility  Douglas Stone, Bruce Patton, Sheila Heen.
250 Edition   $a Edition statement  10th anniversary ed., [2nd ed.].
264 ProductnNotice $a Place of prod/dist/manuf.  New York :
    $b Name of prod./pub./dist./man.  Penguin Books,
    $c Date of prod/dist/manuf/copyrt  [2010]
264 ProductnNotice $c Date of prod/dist/manuf/copyrt  ©2010.
300 Physical Desc   $a Extent  xxxiii, 315 pages :
    $b Other physical details  illustrations ;
    $c Dimensions  20 cm.
336 ContentType   $a Content type term  text
    $b Content type code  txt
    $2 Source  rdacontent.
337 MediaType   $a Media type term  unmediated
    $b Media type code  n
    $2 Source  rdamedia.
338 CarrierType   $a Carrier type term  volume
    $b Carrier type code  nc
    $2 Source  rdacarrier.
500 General Note   $a General note  "With a foreword by Roger Fisher"--Cover.
500 General Note   $a General note  "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
500 General Note   $a General note  Originally published in the U.S.A. by Viking Penguin, 1999.
505 ContentsNote 0   $a Formatted contents note  Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
520 Summary   $a Summary, etc. note  From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
650 Subj:Topic $a Topical term  Interpersonal communication.
650 Subj:Topic $a Topical term  Interpersonal communication
    $v Form subdivision  Case studies.
655 IT:Genre $a Genre/form data or focus term  Case studies.
    $2 Source of term  lcgft.
700 AE:PersName 1   $a Personal name  Heen, Sheila.
700 AE:PersName 1   $a Personal name  Patton, Bruce.
852 Holdings   $a Location  PS
    $h Classification part  PRF 158.2 Sto
    $p Barcode  18943
    $9 Cost  18

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